Our Privacy Pledge
Member Information We Collect
The Credit Union collects only relevant information about members that is needed to establish and maintain your account and services as the law allows or requires us to collect. We may collect personal and financial information about you (member information) which is “nonpublic”. The member information we collect varies depending on the accounts and services you request and use. We collect information about you from the following sources:
Application Information. We retain personal information we receive from you on any application you provide for membership, deposit accounts, EFT services, loans, financial planning, securities brokerage, insurance, or other Credit Union services. This information includes: name, address, Social Security number, birth date, phone number, employment and financial status, and credit history.
Your Transactions. Any time you make a transaction on one of your accounts, including ATM or card transactions, loan advances, transactions through Waterfront@Home, over the phone, we retain the transaction information, including: your account number, the date, amount, location of the transaction, and other pertinent information.
Credit Reports. When we evaluate your application for an account or service, we may request a credit report about you from a consumer reporting agency. We retain the personal and credit history information about you and we may use it to evaluate future account service requests.
Online. We obtain information online when you visit our website, WaterfrontFCU.org. This includes retaining information you provide us on any online application, electronic transaction performed online or information you send to us by email.
Member Information We Share
In order to provide financial services to you, we share certain information about you with our third party service providers. However, we only share information to the extent necessary to service your account or offer new services to you. If we share your information, it is with the goal of bringing you quality services, more choices and greater convenience. Information we may have about former members is generally only shared or disclosed if necessary to enforce or administer an account or as required by law.
Sharing Information with Third Party Service Providers
In order for us to conduct our operations, including: data processing companies, check, ATM and other payment processing companies, payment networks, loan service providers, insurance companies, and financial service providers with whom we have joint marketing agreements. These service providers act on our behalf and have agreed in writing to keep the member information we provide to them confidential. We share the following categories of information to third party service providers depending on the specific services provided:
Personal information (name, address and account number)
Account information (type of accounts, account balances and transaction history)
Transaction information (dates, amounts, locations and type of transaction)
We do not sell member information nor share your account numbers with independent third party marketers offering their products and services. While we may assist in offering financial products and services of other financial service providers, we control the member information used to make such offers.
Sharing Information as Legally Required or Permitted
We may share any member information of yours in response to a lawful request issued by a court, government agency or regulatory authority, or as permitted by law in order to administer or enforce your account. We may also share our experience information about you with credit bureaus. Our reporting to credit bureaus is governed by the Fair Credit Reporting Act, which affords you the right to make sure that your credit bureau reports are accurate.
Our Confidentiality and Security Safeguards
We maintain strict policies and security controls to assure that member information in our computer systems and files is protected. Our employees and agents are permitted access to member information that they may need to perform their jobs and to provide service to you. Our employees and agents have access to such member information as necessary to conduct a transaction or respond to your inquiries. All employees and agents are trained in member privacy. No one except our employees and agents have regular access to the Credit Union computer system and records storage. The Credit Union has established internal security controls, including physical, electronic and procedural safeguards to protect the information you provide us and the information we collect about you. We will continue to review our internal security controls to safeguard your member information as we employ new technology in the future.
What Can Members Do To Help?
The Credit Union is committed to protecting the privacy of its members. Members can follow these simple guidelines:
Protect your account numbers, card numbers, PINS (Personal Identification Numbers) and passwords. Never keep your PIN with your debit or credit card, which can provide free access to your accounts if your card is lost or stolen.
Use caution when disclosing your account numbers, Social Security numbers, etc. to other persons. If someone explains the call is on behalf of the Credit Union, and asks for your account number, you should beware. Officials or Credit Union staff will have access to your information and will not need to ask for it.
Keep your information with us current. It is important that we have current information on how to reach you. If there is a potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.
Let us know if you have questions. Please do not hesitate to call us – this is your Credit Union, we are here to serve you.
Online Privacy Protections
At our website, WaterfrontFCU.org, you may access the home banking service, Waterfront@Home, there you may apply for accounts, loans and services. To protect the information you provide us online, we use multiple levels of security. The application information we accept online and our Waterfront@Home service is protected by firewalls and relies on industry standard “Secure Sockets Layer” (SSL) encryption to secure your transaction information and communication. Generally, emails you send or receive are not secure; therefore, it is important to remember not to send or request any sensitive personal or financial information through email.
We capture limited information about the number of visits to our website. We use this information only to analyze general traffic patterns, for example, what sections or links are the most or least popular, or to perform routine system maintenance. No personal information, such as your name or address, is collected or used for this analysis. We collect no information that would identify you personally.
Protecting Children’s Information Privacy
We recognize that protecting children’s identities and online privacy is important. Our online financial services are not designed for or directed toward children. We do not knowingly solicit or collect data on children and we do not knowingly market to children online.
If you have any questions about our privacy practices, contact us by calling 1.800.423.1071, or send us an email at memberservice@WaterfrontFCU.org, or in writing to us at Waterfront Federal Credit Union, 2414 SW Andover St. Suite E-100 Seattle WA 98106.